DOTMobile Software Services and Products

1. Applicability

1.1 Acceptance
Any purchase of DOTMobile services and products as defined in the Price List, in the DOTMobile Shop Online, in the DOTMobile WebPortal and following modifications shall be governed solely by these Terms and Conditions of Sale (“Conditions of Sale”) and any other written provisions mutually agreed upon.
DOTMobile does not accept, and hereby expressly objects to and rejects, any terms contained in any purchase order or other document issued by Buyer that are different from, conflict with, modify and/or add to these Terms and Conditions of Sale. No modification or addition to these Terms and Conditions of Sale shall be effective unless agreed to in writing and signed by an authorized representative of Buyer and DOTMobile. Any verbal understanding are expressly excluded. DOTMobile shall not be deemed to have waived these Terms and Conditions of Sale if it fails to object to any additional or conflicting provisions appearing on, incorporated by reference in, or attached to Buyer purchase order form. DOTMobile catalogs, brochures, literatures and price lists do not constitute an offer. DOTMobile reserves the right to reject or refuse any Order submitted for its acceptance directly to DOTMobile, or via DOTMobile Shop Online, or via DOTMobile WebPortal. Unless otherwise agreed in writing by an authorized representative of DOTMobile, or indicated at DOTMobile ShopOnline, or via DOTMobile WebPortal, no other special offer or special marketing programs (eg. volume rebate, coop, etc.) are offered with these Terms Conditions of Sale.

1.2 Entire Understanding
Except for (i) any payment terms agreements signed by DOTMobile per Section 5, and/or (ii) any addendum or separate agreement signed by an authorized representative of Buyer and DOTMobile that specifically amends or overrides these Terms and Conditions of Sale, these Terms and Conditions of Sale shall constitute the entire understanding and agreement between Buyer and DOTMobile.

2. Delivery

2.1 First order

– DOTMobile SaaS: normally within 30 days from order acceptance and payment received by DOTMobile, reception of DOTMobile SaaS (Software as a Service) AGREEMENT signed by the Business Partner, and eventually reception of Brand in JPG or PNG format and color reference for personalized front-end if required.

– DOTMobile Pack: normally within 5 days from order acceptance and payment received by DOTMobile.

– DOTMobile Digital Service Credits, Plans, BlackBox, PortableBox, Watch and other devices or accessories: normally within 30 days from order placed at DOTMobile Shop Online, or at DOTMobile WebPortal or from order acceptance and payment received by DOTMobile.

2.1 Renewal and Recharge
Renewal: automatic as specified at par. 6.

– DOTMobile Digital Service Credits Recharge: normally within 5 days from order acceptance and payment received by DOTMobile. as per condition specified at par. 6.

Any delivery date shown in any document or in DOTMobile Shop Online, or in DOTMobile WebPortal (including an Order) is indicative and shall not constitute guarantee of delivery at any particular date, delay of the indicative delivery date is not considered a reason of breach of signed Agreements, Contracts or Orders.

2.2 Terms
Delivery shall be D.A.P. at Buyer place of destination.

2.3 Freight
Transportation costs at Buyer charge unless otherwise agreed in writing by an authorized representative of DOTMobile, or indicated at DOTMobile ShopOnline, or at DOTMobile WebPortal.

2.4 Title; Risk of Loss
Title and risk of loss shall pass to Buyer upon delivery of the products by DOTMobile to the Buyer place of destination, unless as otherwise agreed upon in writing by DOTMobile.

3. Inspection and Acceptance
The Buyer shall inspect and accept or reject products delivered pursuant to an Order immediately after Buyer takes custody of such products. In the event the products do not comply with any applicable DOTMobile specifications, the Buyer shall promptly notify DOTMobile of such noncompliance, along with the reason for such noncompliance, and give DOTMobile a reasonable opportunity to correct any such noncompliance. The Buyer shall be deemed to have accepted any products delivered hereunder and to have waived any such noncompliance in the event
DOTMobile does not receive written notification of noncompliance within fourteen (14) days after the Buyer takes custody of the products delivered hereunder.

4. Software Services or Products Changes
DOTMobile at all times reserves the right in its sole discretion, without consent of Buyer, to make changes, additions or improvements to the Software Services and products ordered or to discontinue any Software Services and products.

5. Price and Payment

5.1 Prices
Prices are stated in United States dollars and payment shall be made in United States currency. Unless other payment terms are previously agreed in writing by DOTMobile.
DOTMobile reserves the right to unilaterally modify prices giving written notice 30 days before new prices becomes effective.
Product shall be sold to Buyer at the prices quoted to Buyer upon acceptance of each Order or Order received via DOTMobile Shop On-line or via DOTMobile WebPortal.

5.2 Payment
Software Services (first order) and Products ordered: Buyer shall make full payment in advance or via DOTMobile Shop Online.
Software Services Plan renewal
Yearly billing: 30 days prior to expiring date, Net 15 after invoice date.
Monthly billing: automatically billed to Buyer’s credit card on the day when the Account Credential is delivered. The Buyer is required to maintain and enter valid credit card information into the system through the DOTMobile WebPortal.
Software Service Credit Recharge: full payment in advance via DOTMobile WebPortal.

In case of late or failure in payments, DOTMobile reserves the right to limit and eventually terminate the Services, and may, in addition to all other remedies provided by law, either: (1) declare Buyer’s performance in breach and terminate an Order for default; (2) repossess the goods for which payment has not been made; (3) withhold future shipments under an Order until delinquent payments are made; (4) deliver future software service renewal on a cash in advance basis even after the delinquency is cured; (5) charge interest on the delinquency at the rate of 1½% per month, equal to 18% per annum or at the maximum rate permitted by applicable law if lower, for each month or part thereof of delinquency in payment plus applicable storage charges, or inventory carrying charges; or (6) recover all costs of collection including reasonable attorney’s fees; (7) in case of monthly billing, charge the Buyer for the remaining months; and (8) at DOTMobile option, combine any of the above rights and remedies as provided by law.

6. Service start and renewal terms.

6.1 DOTMobile SaaS and Packs.
DOTMobile SaaS (Software as a Service) and DOTMobile Packs services starts from the Activation Date and will last for a term of 1 year. The Activation Date is included in the Account Credential which will be delivered either together with the BlackBox, PortableBox and other Devices or via e-mail.
Thereafter the services will be considered automatically renewed after payment received as per payment terms.

6.2 DOTMobile Service Plans.
DOTMobile Digital Service Plans starts from the Activation Date and will last for a term of 1 year. The Activation Date is included in the Account Credential which will be delivered either together with the BlackBox, PortableBox and other Devices or via e-mail.
Activation Date will be received either together with the release of the DOTMobile SaaS or via e-mail. Thereafter the services will be considered automatically renewed after payment received, as per payment terms.

6.3 DOTMobile Service Credits.
The term “Credit” refers to the Digital Service for a single asset and it lasts up to 24 hours. One Credits grants up to 24 hours of service for one asset. It starts at 00.00 of day when it’s switch on by the User on DOTMobile Web Portal and it ends at 23.59 of the day when it’s switched off on DOTMobile Web Portal. Credits are associated to specific asset by the Buyer on DOTMobile Web Portal.

Buyer can recharge Credits by purchasing new one from the DOTMobile WebPortal at anytime within 1 year after the last day when the last Credit was used. After that period all remaining Credits will be voided.
Once Credits will be finished all rights to access or use the DOTMobile Web Portal and WebApp end at the 00.01 of the day following the one when the last Credit was used, till than new Credits will be purchased and associated by the Buyer to the assets.
When remaining Credits will not be used for 1 year following the day when the last Credit was used, they are voided and Dotando has no obligation to reimburse them and to retain Buyer’s account and related data and that they may be irretrievably deleted.

7. Creditworthiness
DOTMobile reserves the right to perform a review of Buyer’s creditworthiness either before or after an Order is received. DOTMobile shall not be obligated to accept or honour an Order if Buyer creditworthiness is deemed unsatisfactory to DOTMobile, in DOTMobile sole discretion.

8. Taxes
Buyer shall be responsible for, and shall pay, any tax (sales, excise, use, etc.) and any burden of import that maybe applicable to the products. Accordingly, DOTMobile reserves the right to revise its prices to include any and all taxes or duties that may become due hereunder. DOTMobile may invoice the Buyer after the execution of an Order between the parties for said additional amount. This clause shall survive the acceptance and complete performance of an Order by the parties herein.

9. Offsets
Any credits, allowances or other amounts payable or creditable by DOTMobile to the Buyer shall be subject to offset for any claims or other amounts owed by the Buyer to DOTMobile.

10. Force Majeure
Neither party shall be responsible for any failure or delay in the performance of any obligation (other than an obligation to make payments for goods delivered in accordance with the Order and Service renewal) where such failure or delay arises out of any cause beyond the reasonable control and without the fault or negligence of such party. Such causes shall include, without limitation, storms, floods, other acts of nature, fires, explosions, riots, war or civil disturbance, hostility, sabotage, strikes and other labor disputes, embargoes, export control laws, government restrictions (including the denial or cancellation of any export or other license), electrical, internet, or telecommunication outage not caused by the obliged party, delays in transportation and inability to obtain labor, supplies or manufacturing facilities, including material shortages or delays in deliveries to DOTMobile by its suppliers, act of God, other event outside the reasonable control of the obliged party. In the event that any force majeure event shall prevent DOTMobile from being able to supply products to all its customers, DOTMobile shall be entitled to allocate its available supply of products among its customers in such proportions as DOTMobile, in its sole discretion, shall deem appropriate.
Both parties will use reasonable efforts to mitigate the effect of a force majeure event. If such event continues for more than 30 days, either party may cancel unperformed services upon written notice. This section does not excuse either party’s obligation to take reasonable steps to follow its normal disaster recovery procedures.

11. Warranties

11.1 Limited Warranty
All DOTMobile products are warranted to be free from defects in materials or workmanship for the warranty period stated by laws.
All DOTMobile Software Service (DOTMobile SaaS, DOTMobile Digital Service Plans…) are warranted as indicated in the “DOTMobile SaaS (Software as a Service) Agreement” and “DOTMobile Partner Agreement”.

11.2 TimeLess Warranty
Some DOTMobile Products and Services with the TimeLess Warranty associated to them offer an extended warranty to the Limited one as per Section 11.1. The TimeLess Warranty stays valid for the entire duration of the Digital Service Plan.

11.3 Exclusions
The limited warranty set forth in this Section 11 shall be void with respect to products that have been: (1) altered by Buyer or a third-party; (2) repaired by someone other than a DOTMobile authorized technicians; (3) subjected to misuse, abuse, neglect or accident; (4) damaged by improper installation or application; (5) or when defects is due to components affected by normal wear, such as batteries.

11.4 Limitation of Remedies
Within the warranty period, DOTMobile will at its sole option replace any products that fail in normal use. Such replacement will be made at no charge to the customer for parts, provided that the customer shall be responsible for any transportation and installation cost. DOTMobile retains the exclusive right to replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

11.5 Exclusive Warranty

12. Limitation of Liability
In no event DOTMobile shall be liable for any indirect, incidental, special punitive, or consequential damages, or any loss of revenue or profits, data or data use.
DOTMobile maximum liability for any damages arising out, or related, or resulting from an Order, or from the performance or breach thereof, or from the manufacture, sale, delivery, resale, repair or use of any product or services rendered covered by or furnished under an Order, whether in contract or otherwise, shall in no case exceed the price allocable to the product that gives rise to the claim, or in case of software services shall in no event exceed, in the aggregate, the total amounts actually paid to DOTMobile for the services under the order that is subject of the claim in the twelve (12) month period immediately preceding the event giving rise to such claim.

13. Trademarks
All products and services sold are either DOTMobile or DOTMobile partner’s trademarks. Buyer shall not remove, conceal or alter any such trademarks. Buyer acknowledges and agrees that these Conditions of Sale give Buyer no rights in DOTMobile trademarks, except that DOTMobile grants Buyer a limited, non-exclusive license during the term of Buyer’s purchasing relationship with DOTMobile to reproduce DOTMobile trademarks in advertisements and other promotional materials relating to the products in accordance with such standards for use of its trademarks as may be established from time to time by DOTMobile. Such license shall expire immediately upon the expiration or termination of Buyer’s purchasing relationship with DOTMobile. All goodwill arising from Buyer’s use of DOTMobile trademarks shall inure solely to the benefit of DOTMobile. All advertisements and other promotional materials using DOTMobile trademarks prepared by Buyer shall include an appropriate notice indicating that such trademarks are the property of DOTMobile. Buyer shall not use DOTMobile trademarks or name as part of its corporate or business name, provided that Buyer may identify itself as a Business Partner of DOTMobile.

14. Indemnification
Buyer shall indemnify, defend and hold harmless DOTMobile, its licensor, agents, partners, employees and/or representatives from and against all third-party claims, suits, actions, liabilities, damages, losses, demands, costs and expenses (including reasonable attorneys’ fees) arising out of any actual or alleged injury or death to any person or damage to any property, or any other damage or loss resulting in whole or in part from any alleged or actual defect in any software services and products supplied by DOTMobile to Buyer or eventually by Buyer to its customer.

15. Export
Buyer shall be responsible for compliance with the export control laws and regulations of the U.S. or Local Governments, and when required by such laws and regulations shall obtain export and re-export licenses required for goods, services and technical data delivered under an Order. DOTMobile shall not be liable to Buyer for any failure to provide goods, services or technical data as a result of any of the following U.S. or Local Government actions: (1) refusal to grant export or re-export license; (2) cancellation of export or re-export license; or (3) any subsequent interpretation of U.S. or Local export laws and regulations, after the date of an Order, that limits or has a material adverse effect on the cost of DOTMobile performance of an Order.

16. Assignment
Neither party shall assign an Order or any portion thereof without the prior written consent of the other party, which consent shall not be unreasonably withheld. The non-assigning party shall not have any obligation to an assignee of the assigning party unless such consent is obtained.

17. Waiver
Failure by DOTMobile to assert all or any of its rights upon any breach of an Order shall not be deemed a waiver of such rights either with respect to such breach or any subsequent breach, nor shall any waiver be implied from the acceptance of any payment or service. Such waiver will arise only from an express written waiver signed by a duly authorized DOTMobile representative. No waiver of any right shall extend to or affect any other right DOTMobile may possess, nor shall such waiver extend to any subsequent similar or dissimilar breach.

18. Severability
If any provision of these Conditions of Sale is determined to be illegal, invalid, void or unenforceable, for any reason, then such provision shall be deemed stricken for purpose of the dispute in question, and all other provisions shall remain in full force and effect without being impaired or invalidated in any way.

19. Applicable Law
The purchase-sale relationship between Buyer and DOTMobile shall be governed by the laws of the State of Florida, Buyer and DOTMobile agree to submit to the exclusive jurisdiction of, and venue in, the court of Miami-Dade County, Florida in any dispute arising out of or relating to the Order.


In case you need to return an item purchased from the DOTMobile Shop Online, you need to keep in mind the following: • Only items that have been purchased directly from DOTMobile Shop Online can be returned. Devices and services purchased through other dealers and partners must be returned in accordance with their repsective returns and refunds policy. • Items ordered from DOTMobile Shop Online can be returned within 14 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. • All rights to access or use the DOTMobile Web Portal shall end and we have the right to immediately terminate the services and any users data related to the returned item may be irretrievably deleted. • Please ensure that the item you’re returning is repackaged with all the accessories and documentation that were included when you received it. Includes copy of the invoice or order receipt. • Shipping costs at your charge.


We will refund the returned item only if received in the same cosmethics and working conditions as it was delivered. We will not refund items that has been altered, repaired by someone other than a DOTMobile authorized technicians, subjected to misuse, abuse, neglect or accident, damaged by improper installation or application. Refunds will be issued either with Credit Card within 10 business days.